Welcome to Constellation's New Digital Experience
Starting the summer of 2024 and continuing through early 2025, Constellation will transition customers to a new and improved digital platform to manage your online accounts. The Energy Manager, My Constellation and Constellation Home Services websites will be consolidated into a single digital platform to give you an improved online experience. The new platform will serve as a convenient, one-stop-shop for managing Constellation accounts and services.
What should I expect from the new digital platform?
At Constellation, we strive for positive experiences with valued customers like you, ensuring that every interaction is easy, intuitive and meets your needs. This new digital platform will provide you with an improved and efficient user experience which will also grow with you and your needs. If you have multiple accounts, you’ll be able to manage them all in one place instead of on multiple websites.
When will the transition start?
The transition to the new digital platform will occur in stages. C&I Power customers will make the switch beginning in July 2024, while C&I Gas customers and those with both C&I Power and C&I Gas accounts will start using the new platform in the fall of 2024 into early 2025. Finally, our small business, residential and Constellation Home Services customers can expect to start using the new platform beginning in early 2025.
Will all C&I Customers Move by the Fall of 2024?
There will be C&I Power and Gas customers who move later than the fall of 2024. Until you receive notification that your account has been migrated, continue to use Energy Manager to manage your account.
Will the new digital platform function the same as the Energy Manager, My Constellation and Constellation Home websites?
With the new platform, you’ll have the ability to accomplish everything you did on the three separate websites – all within a single platform. Additionally, the look and feel will be enhanced and more user-friendly thanks to valuable feedback from users like you.
How will I be informed about the transition?
Before you transition to the new digital platform, you'll receive a series of emails detailing everything you need to know for your move. Please keep an eye out for these communications and follow the instructions provided.
What will I need to do the first time I login to the new digital platform?
Simply visit the new website specified in our transition emails. Log in using your current username and password – it's that easy. Your Energy Manager, My Constellation and Constellation Home Services accounts, including settings and payment methods, will automatically transfer to the new platform.
If I’m a new customer, can I sign up and use the new digital platform?
Please follow your Sales Representative or Customer Care Representatives' directions on using the new digital platform. If you are not eligible to sign up for the new digital platform, you will utilize Energy Manager to manage your account.